If your balloon flight is canceled due to weather conditions, your reservation is usually transferred to another available date. Here’s what you should do in this process: 1. Contact us. 2. Set a new date or register on the waiting list for an available date. 3. If the cancellation persists, or no availability is found, request a refund.

Standard flights use baskets with capacities ranging from 20 to 28 people. Regardless of whether you fly with 20 or 28 people, you will have the same amount of space, as the basket size increases with capacity.

Taxis are designed to take you from point A to point B, and their licenses are for that purpose. Additionally, taxi drivers are not professional guides and may not provide you with accurate information. In case of any negative incidents, you may not have a proper point of contact, which can cause additional inconvenience. While taxis are the best way to get from one place to another, for tours and sightseeing trips, you should definitely contact a travel agency. Lastly, it is illegal for taxis to conduct tours, and both parties can be penalized.

Yes, we do provide travel insurance services. Travel insurance can be included in our tour package for an additional fee. This insurance offers protection against unforeseen issues that may arise during your trip. The coverage includes medical expenses, lost or delayed baggage, trip cancellation, and various other scenarios. For detailed information and pricing, please contact our customer service representatives.

A travel agent provides expert advice, saves you time and money, handles bookings and issues, and offers personalized travel experiences to ensure a stress-free trip.

Booking your trip with Hereke Travel ensures a seamless and unforgettable experience. Our experienced agents offer personalized itineraries tailored to your preferences, securing the best deals and exclusive benefits. With 24/7 customer support, detailed local insights, and a commitment to making every journey special, we turn your travel dreams into reality while saving you time and hassle.

Yes, you can enjoy both a hot air balloon ride and a day tour on the same day! The hot air balloon rides take place in the early morning, and you will be back at your hotel before the day tour begins.