Frequently Asked Questions

If your balloon flight is canceled due to weather conditions, your reservation is usually transferred to another available date. Here’s what you should do in this process: 1. Contact us. 2. Set a new date or register on the waiting list for an available date. 3. If the cancellation persists, or no availability is found, request a refund.
Standard flights use baskets with capacities ranging from 20 to 28 people. Regardless of whether you fly with 20 or 28 people, you will have the same amount of space, as the basket size increases with capacity.
Taxis are designed to take you from point A to point B, and their licenses are for that purpose. Additionally, taxi drivers are not professional guides and may not provide you with accurate information. In case of any negative incidents, you may not have a proper point of contact, which can cause additional inconvenience. While taxis are the best way to get from one place to another, for tours and sightseeing trips, you should definitely contact a travel agency. Lastly, it is illegal for taxis to conduct tours, and both parties can be penalized.

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